We’re sorry you’re not happy

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time.

When that happens, we want you to tell us what went wrong so we can put matters right. We want to:

• Make it easy for you to tell us what went wrong
• Give your complaint the attention it deserves
• Resolve your complaint fairly without delay
• Make sure you are satisfied with how your complaint was resolved

Please complete the below contact form, giving as much detail as you can and we’ll be in touch as soon as possible to reach a solution for you.

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Your Details – Step 1 of 3

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Please tell us about your complaint *

Please tell us about the impact it is having on you / your property *

Please tell us about your preferred solution *

So that we can direct your complaint to the correct team, do you know which of our product(s) has caused the issue? *Cavity wall insulationCavity wall insulationLoft insulationParty wall insulationInternal wall insulationExternal wall insulationFlat roof insulationCavity cleaningCavity extractionSolar PVAir source heat pumpSolar thermalReplacement boilersFirst-time heating systemsStorage heatersSmart controls

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Have you raised this complaint in a different way already? If so, please provide details so we can follow this up for you.

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