Zero Contact Installations & Surveys for Vulnerable or Self Isolating Customers
Evolve have adapted our services to now offer zero contact installations works and surveys to vulnerable or self-isolating customers.
If you are vulnerable or self-isolating, it’s more important than ever that your home is well equipped to keep you and your family warm with proper insulation and an up to date heating system.
How a zero contact appointment works:
- Call ahead to request to make your appointment zero contact 0800 292 2554
- When our crew arrives, they will call you whilst they wait outside
- You can come and unlock the door, isolate yourself to a separate room, then call them to give them permission to enter.
- Stay isolated to a separate room whilst the crew carry out their safety checks
- Gloves and masks are always worn by our crews
- Our crews will be changing gloves in between each property if necessary
- We will keep time in your property to an absolute minimum (About ten minutes usually)
- Once we’ve finished inside the property and left, we will call you to let you know so you can come and lock the door behind us
- We also recommend keeping windows open for a short time after we’ve visited
- Our staff drive Evolve branded vans, wear Evolve branded uniforms and have ID at all times
- If you would like an extra security precaution you can set up a unique password between Evolve and yourself that the installer will use to gain permission to enter your property
It is of vital importance for us to be able to ensure that all procedures are in place to support the health and well-being of our customers and to keep our loved ones safe. We will be following developments daily with intense scrutiny and will update you with any company policy changes. If changes to your appointments or scheduled work need to be made, you will be contacted immediately by our administration.
If you have any further questions, please contact us on firstname.lastname@example.org or 0800 292 2554.
We would also like to take this opportunity to thank you for your continued support and loyalty. We are doing all we can to continue services for the benefits of our customers.
Evolve Home Energy Solutions